How to access our new appointment system?
Simple click on this link
How Does It Work?
Complete a simple questionnaire either to ask a question or advice from a member of the practice team. If you are asking for clinical advice you can select the Doctor you usually see (if that GP is unavailable on the day, another GP will contact you) or you can select ‘anyone’ and once the request is received into the Practice the receptionists assign them to the appropriate clinician or receptionist/administrator. You may therefore receive a response from a Clinician or a receptionist as deemed appropriate.
We aim to get back to you within an hour if your query is submitted before 5pm during the normal working week (Monday to Friday).
If you do not have access to a computer or a smartphone you can still
telephone the practice and speak to one of our Care Navigators.
The Care Navigators have been asked by the partners to take some brief details from you about the nature of your problem, in confidence, to help then direct the concern / query to the most appropriate person.
The interface is easy to use and it allows you to manage your profile and view past messages online.
How soon will the doctor call?
The doctor will call as soon as possible, usually within the hour, so please stay in or with your phone. Please let us know if you need the call at a particular time and we will try to accommodate this if we can.
What happens when the doctor calls?
The doctor will discuss the problem with you and work out what to do next. You may want advice, or a non-repeat prescription, or you may need to come into the surgery. The doctor will arrange an appointments if you need to be seen – usually the same day.
Do I need to call early?
No, the service is exactly the same whatever time you call. There is often a rush at the start of the day, so you may find you get a quicker response later on.
How does this help patients?
- Many problems can be dealt with over the phone so the new system avoids wasted time coming into the surgery unnecessarily
- Using the weblink reduces the frustration of waiting to speak to a Receptionist / Care Navigator
- It cuts down the wait to see a doctor with immediate effect
- You can contact us about any query or concern you have and we will get back to you the same day