Anima

Register

Create an account on Anima
or log in using your NHS app login details

Within your account dashboard you can see the status of any request you have made, book appointments and contact the practice.

What is Anima Online Triage?

Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you request appointments and how our staff assess your requests.
Patients should use Anima in the same way that they have used Ask My GP, for example, submitting any new or ongoing general medical concerns, any administrative queries, sick note requests etc…

Please be reassured you can still call the surgery on 01526 352466 where one of our Reception team will be able to assist you.

Please Note: Whilst Anima will be available for submitting health concerns, you may find that we are at Capacity if the number of submissions by patients exceeds the availability of our clinicians. Under these circumstances your health concerns maybe be submitted to a clinician the following working day.
If your health concern is urgent, please consider using the NHS 111 service, or in an emergency dial 999 or attend A&E.

How to use Anima Online Triage

How to create an account in Anima
Please see the Anima tutorial video to see how to create an anima account.
If you need further support please ring the surgery or contact the Anima Support Team

How to add a dependent
Please see the Anima tutorial video to see how to add a dependent.
If you need further support please ring the surgery or contact the Anima Support Team

How to submit a request in Anima
Please see the Anima tutorial video to see how to submit a request.
If you need further support please ring the surgery or contact the Anima Support Team

What happens after I submit a request in Anima
Please see the Anima tutorial video to see how to submit a request.
If you need further support please ring the surgery or contact the Anima Support Team

FAQs

Why are we replacing Ask My Gp with Anima?

Anima is a more efficient system for both patients & staff, even though Anima will be used in the exact same way as Ask My Gp, there are some benefits to all with this enhancement of our service . Patients are able to log in and see the status and outcomes of current & past requests, the system asks medical questions to efficiently assess your concerns and presents this to our clinicians in a clearer, more structured format.

What are the opening times for Anima?

Anima is open 24/7 for you to submit a health concerns. Any requests put in over the weekend and outside our surgery opening times, will be picked up the next available working day.

How soon will I hear back?

We aim to respond to queries the same day. Some routine queries may take us a few days to get back to you as we will prioritise urgent care.
You can always check the status of your query via your dashboard when you log into your Anima account.

Anima is telling me to stop submitting my health concern as the system says I have a medical emergency, but I want to submit to the surgery?

If, when submitting a medical concern, you are advised by Anima that you should seek medical help via 111 or 999, please follow this advice.
We are not an emergency service and your health issue may be better treated by emergency health professionals.
We are notified by Anima when patients amend red-flagged answers in order to submit to the practice.

How will the surgery contact me?

When you create an account in Anima you will be asked to give your email address and mobile phone number. By giving your mobile number you are consenting to be contacted via a short text to advise when the practice has communicated with you, either as a new contact or in response to your submission. Only by logging into your Anima account will you be able to see the contact/response in full, therefore ensuring complete confidentiality between the practice and yourself.

Can my children have Anima accounts?

Anima accounts can be created by patients 16 years and over. Anyone under that age should be “attached” to a parent’s account as a dependent but children over the age of 13 years can be considered for their own account. This consideration is based on guidelines called the “Gillick Competency” where it is recognised that children of a certain age may be mature enough to make decisions about things that affect them.

More information about the Gillick Competency

If you would like to submit Anima requests on behalf of someone else, such as a child or relative, please create an account for yourself first. You can then add dependants to your account from the “Add children / dependants” page when you are logged in.

Can we use a shared email address to sign up to Anima?

We would recommend using separate email addresses to sign up to Anima, you can set up a new email address using Outlook or Gmail etc. If you would really like to use the same email address then one person will need to sign up to Anima using the existing email address and add the other person as a dependant. However, we will need written consent from both parties as medical information for one another will be accessible to both users.

What happens if I can’t access the internet or don’t feel confident using it?

Our Reception team are always happy to help.
They are able to submit requests for you via Anima and can text you or call you back to inform you of the outcome of your request and book you in for the necessary appointment.

What are the benefits to me as a patient?

As a patient you will benefit from:
– Being able to log in to see the status and outcomes of your current and past requests.
– You can use the system in a number of different languages
– You will be asked questions based on your issues
– Your medical records will be more complete for the future
– The practice responses will be clearer
– You will receive a text message and email to let you know when the practice has responded (no more missing emails in the junk box).
– You can provide all the information that the practice needs without waiting on the phone

What about my data?

Anima is approved by NHS Digital to be used by GP practices and the other systems involved in your care. The NHS has a lengthy assurance process to ensure we meet the highest standards of safety and security. Your data is safe and shared only with us for the purposes of your direct care. Your data is stored and sent securely using industry best practices. Only data that is necessary to provide you with care is collected.

Anima Privacy Policy

For patients whose GP practice uses Anima to manage and process online consultations, Anima acts as a ‘data processor’ on behalf of your GP practice. This means that we only process personal data to the extent that is required for your GP practice to provide you with the care that you need. When you submit a request through Anima, your personal data is not shared with any third parties, nor are you subject to any advertising when using Anima.

Some clauses in our privacy policy only apply to users of our website, and this is so we can account for advertising services and cookies that may be present in users’ browsers.

Anima is certified to NHS and UK government standards for data security and information governance: all data processed through Anima is secure (encrypted) both in transit (when it is sent) and at rest (when it is received), and all data is stored in the UK. No patient data is shared outside the UK.