Accurx

You Spoke, We Listened

A New, Simpler Online Patient Triage System

Live from Monday 10th February 2025

We recently introduced Anima as our online triage system, and we know that change isn’t always easy.

Many of you shared feedback about your experience, and we’ve taken that on board. That’s why we’re switching to Accurx Patient Triagea simpler, more user-friendly system to make accessing care easier for everyone.

Your input has helped shape this decision, and we truly appreciate your patience and honesty. Thank you for working with us to improve the way we support you.

If you have any questions, we’re here to help!

Accurx – The simple way to communicate about patient care.

AccuRx Patient Triage is an online tool that enables patients to submit medical or administrative queries directly to their healthcare provider. It uses an online form to collect information about the patient’s condition or question, helping medical professionals to prioritise incoming requests based on urgency. This digital solution enhances communication efficiency and accessibility between patients and healthcare providers.

No need to create an account, simply click on the link above.

Please Note: Whilst AccuRx will be available for submitting health concerns, you may find that we are at Capacity if the number of submissions by patients exceeds the availability of our clinicians. Under these circumstances your health concerns maybe be submitted to a clinician the following working day.
If your health concern is urgent, please consider using the NHS 111 service, or in an emergency dial 999 or attend A&E.

Please be reassured you can still call the surgery on 01526 352466 where one of our Reception team will be able to assist you.

Find out more about Accurx

How to use Accurx Patient Triage

FAQs

What are the opening times for Accurx?

Accurx is open 24/7 for you to submit a health concerns. Any requests put in over the weekend and outside our surgery opening times, will be picked up the next available working day.

What is Patient Triage?

Patient Triage uses quick a simple online form which patients fill in when they wish to contact the surgery. For medical issues it contains 3 questions, which should only take a few minutes to fill in. Whether you visit in person or contact us by phone our patient support team will no longer be directly booking your appointment.

How soon will I hear back?

We aim to respond to queries the same day. Some routine queries may take us a few days to get back to you as we will prioritise urgent care.

What happens if I can’t access the internet or don’t feel confident using it?

Our Reception team are always happy to help.
They are able to submit requests for you via Accurx and can text you or call you back to inform you of the outcome of your request and book you in for the necessary appointment.

What if I have more than one medical issue that I need help with?

Please only submit one medical issue per Accurx Patient Triage form, so that you can add sufficient detail for each problem, to allow our GPs to appropriately deal with your request.

What are the benefits to me as a patient?

NHS England believe that patient triage is the most effective way that NHS can sustain a safe and accessible service for all patients based on clinical need.
This change should make it easier to submit requests to the practice and ensure that requests are seen by the most appropriate member of staff and dealt with in an appropriate timeframe.

The benefits of using patient triage are:
Easy to access
The surgery might be able to help more quickly and easily e.g. with text message advice or prescription, or referring you directly to an appropriate service
Those who need appointments most will be prioritised, rather than those who got through on the phones first

What about my Data?

As a trusted software supplier to the NHS, Accurx is serious about data protection.
But it’s not enough to ask you to trust them – let them show that they are trustworthy. Below, you can find out what data they process, why they process it and how it’s used.

Accurx | Security for patients