On behalf of the partners: Dr Ko, Dr Mathew, Dr Henderson, Dr Amer, Dr Waddoups and our managing partner Jackie Rotherham, welcome to our practice website.
Cessation of Telephone Repeat Prescription ordering from 1st December 2020
After very careful consideration we have taken the decision to stop repeat prescription ordering via telephone from 1.12.2020.
Historically this service was provided for selected patients between certain hours of the day. Over time this service has become regularly used by non-selected patients and outside of the original quoted hours with the expectation that this is the “new norm”.
This is compounding the unprecedented demand due to the Pandemic on the Reception and Dispensary teams. This all takes away from the available time in the working day to provide a safe and effective service to our patients. We are aware this is causing dissatisfaction amongst patients with periodic long telephone waits, not just for prescriptions but sometimes much more serious and urgent medical problems.
Furthermore we have noticed telephone requests in some cases can lead to “over ordering” of repeat medication with associated “stockpiling” which is unsafe and wasteful especially in the current climate of limited healthcare resources.
Therefore continuing to offer this service is no longer sustainable, safe or effective.
During the pandemic online services have been heavily developed and actively encouraged by NHS England and the CCG with lots of patients now choosing to register online. Online services can be used by most patients including housebound and disabled patients, or by their careers.
The email address that has been offered for repeat ordering will be closed from 1.12.2020
The surgery can register anyone 16 years and over with access to “SystmOnline” which amongst other features, such as booking an appointment online, enables you to quickly, safely and easily order your repeat prescription via the internet. SystmOnline can also be used with the SystmOnline App for improved convenience.
We would strongly like to encourage patients to use “SystmOnline” as the primary way to order repeat prescriptions moving forwards. We feel that for the vast majority of patients this is a realistic and achievable aim.
However there are alternative ways to order your repeat medication if you prefer, this can be done by the following methods:
- Your repeat slip – tick what you would like and hand in to the surgery or post it in the dedicated letter box, which can also be used when the surgery is closed.
- Chemists – all the local chemists’ offer an ordering service for their patients – please contact them directly for more information.
- “Managed repeat” service for dispensing patients only. Please ask the dispensary for further details.
We understand that this might not be popular with some patients but we hope that you will understand the reasons why we must make this change as highlighted above.
Please note that this will not alter the time it takes to process a repeat prescription which is 2 working days.
At Bank Holidays and Christmas please allow a minimum of three working days.
Coronavirus and Practice contact
“During Covid-19 we ask that patients do not come to the surgery unless invited to do so by the practice. We are trying to protect vulnerable patients, and practice staff. We have also reduced some of our services so that we can focus on managing patients with Covid-19. We are still able to assess and advise patients remotely about any concerns that they have which are not Covid-19 related. You can contact the surgery to get advice and assessment by telephone, email, and online via AskMyGP or AccuRx. If a clinician thinks that you need to be seen they can arrange for an appropriate appointment or in some cases perform a video consultation.”
If you have symptoms which may be of Covid-19; a new persistent cough, loss or change in sense of smell or taste, an unexplained fever (temperature over 37.8), then please hang up and contact the NHS 111 Covid-19 Clinical Assessment Service by calling 111 or going online to NHS111 online.
If you are told that you are likely to have Covid-19 then please self-isolate at home for seven days, and ensure that your household contacts also self-isolate for fourteen days. If your symptoms worsen in this time please contact NHS 111 for further support and advice.
Please bear with us as we are extremely busy at this time and calls may take longer than usual to answer.
At Tasburgh Lodge, the doctors and nurses take pride in offering the highest standard of patient-centred healthcare in a friendly and professional manner. We run many clinics for chronic disease care and offer a wide variety of other medical services such as minor surgery, anticoagulation, dermatology, palliative care, contraception, sexual health, phlebotomy, wound management, well-person clinics, travel and childhood vaccinations to name but a few.
It’s easier and quicker to manage appointments and request repeat prescriptions via our online service. You must first be registered. Ask reception for a user name and password and follow the link below to register (photo ID may be required). Then simply log in and select an option.
Tasburgh Lodge Surgey is an active member practice of Lincolnshire East Clinical Commissioning Group. Our senior partner is the Clinical Leader and Chair of East Lindsey. He is also the Prescribing Lead for Lincolnshire East as well as Chair of Lincolnshire Prescribing and Clinical Effectiveness Forum (PACEF).
Our surgery is also heavily involved in training the next generation of doctors and nurses. We are a training practice affiliated to the University of Nottingham. We are also also part of the Research Site Initiative Scheme, contributing to NIHR (National Institute for Health Research) portfolio research.
Our partners are forward thinking individuals at the forefront of innovation and change in the NHS. Our practice is unique in East Lindsey because we were the first practice in the locality to have successfuly merged with another. In September 2013, Tasburgh Lodge Surgery was taken over by James Street Family Practice. In April 2018, Tasburgh Lodge Surgery completed its second merger when the practice merged with Kidgate Surgery in Louth.
This website has been developed to help our patients manage their health and well being with access to local services in your area, as well as information about our Practice, and signposting you to the service you need. We welcome any comments or suggestions you may have.